100-day warranty
Our fine jewelry is extremely delicate and is not impervious to normal wear, activities, or trauma. Our fine jewelry is also made from found stones, sometimes already containing slight “imperfections.” Our warranty does not include the following reasons for repair/return:
All photos of items on rodiniadesigns.com are true to the stone or metal. Some stones are found out in nature with fractures or slight “imperfections” and are always shown in photos. If you receive your item but did not notice those imperfections previously, please state clearly in your message. Your request for a refund will be considered, but is not guaranteed.
Jewelry is sensitive and you should avoid putting your jewelry in contact with water including swimming pools, hot tubs, and showers as well as exposing it to chemicals such as hairspray or perfume. This can cause discoloration on either the metal or stone as well as cause cracks in stones.
Prongs and precious metals, in general, wear over time and may require restoration work as part of regular maintenance. Please take care of your jewelry properly in order to avoid losing or damaging your stones.
We offer a 100-day product warranty on our products purchased directly from Rodinia Designs. If your item has been damaged please submit a repair request using the link below to initiate your repair process. The artist will follow up within 48 hours to request photos.
Returns
Returns are accepted for a full refund 30 days following purchase if you are unhappy with your product.
Refunds
Refunds take approximately one to two weeks to process, and depending on your credit card, it can take 5 -10 business days for the refund to post to your account. Where applicable, special outbound shipping charges are not refunded.
Exclusions
Returns are accepted for the majority of our products with the exception of the following:
Sale items
Personalized jewelry: Any custom and engraved items
Made to Order Jewelry: Any special, custom or made to order products
Purchases outside our 100-day warranty period
If you wish to initiate a repair after your 100-day product warranty has expired, please submit a repair request using the link below, with images of the piece, to initiate your repair process:
We will determine if the piece can be repaired and provide an initial quote of the repair fee. Please note that repairs outside of our 100-day warranty period are subject to a non-refundable repair fee that starts at $35+ which includes shipping and handling for both directions the repair fee has been paid, we will send you a return shipping label that must be used to return the item.
Shipping
Shipping is free to orders within the continental US. This does not include the shipping for repairs or returns.